Wells Fargo is seeking a Senior Technology Business Systems Consultant to support the implementation and maintenance of the ServiceNow platform, specifically in the areas of ITSM, Workspaces, Predictive Intelligence, and Automation, to improve business operations and customer experience.
Requirements
- 4+ years of Business Systems Data experience
- 4+ years of IT and automation experience
- 4+ Years of SaaS experience
- 4+ Years of ServiceNow experience
- ServiceNow CSA (Certified Systems Administrator)
- ITIL Certified
- Google AI Certification
- Knowledge and experience in ServiceNow - ITSM – Interaction, Incident, Problem
- Knowledge and experience in Amelia chatbot
- Knowledge and experience in Aternity chatbot
- Knowledge in Automation tools
Responsibilities
- Play the role of business analyst and product specialist as needed to perform day to day job duties
- Implement and support ServiceNow platform, specifically in the areas of ITSM, Workspaces, Predictive Intelligence, and Automation
- Work with ITSM – Interaction, Incident, Problem, specifically implementation and support experience in Workspaces, Predictive Intelligence, Clustering, similarity, classification, Now Assist, Summarization, AI Search, CSAT/DSAT survey, Agent coaching, Agentic AI, AWA routing, Conversational catalog, EC pro
- Pull data as needed and generate necessary reports and dashboards in ServiceNow
- Establish solutions to technical and process gaps
- Lead a small team in operational delivery
- Work independently in ServiceNow to pull data as needed and generate necessary reports and dashboards
Other
- 4+ years of equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work on-site at approved location listed
- Ability to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
