CVS Health is seeking a ServiceNow Software Asset Manager to ensure effective tracking, management, and optimization of CVS software assets, covering both client and server-based products, with a focus on license compliance, cost efficiency, and lifecycle governance.
Requirements
- Hands-on experience with ServiceNow SAM Pro (Yokohama or later), including entitlement configuration, discovery model normalization, software model configuration, lifecycle management, and publisher pack administration
- Strong understanding of the relationship between software models, catalog items, client software delivery processes and associated workflows within ServiceNow
- Deep knowledge of licensing metrics and contract terms for Tier 1 publishers (Microsoft, IBM, Oracle, VMware, Broadcom), with practical experience configuring these within ServiceNow SAM Pro
- Proficient in managing the full software asset lifecycle, from request and procurement through discovery, allocation, reclamation, and retirement
- Skilled in maintaining contractual compliance and leading internal and external audits to ensure alignment with regulatory and corporate standards
- Strong quantitative and analytical capabilities to interpret reconciliation and usage reports, identify non-compliance, and recommend corrective actions
- Experience with software normalization, entitlements, discovery, and license true ups
Responsibilities
- Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro.
- Build and manage strong working relationships across the organization, including with ServiceNow Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams
- Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity
- Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher
- Analyze reconciliation reports to determine required actions to address non-compliant software installations
- Analyze software usage reports and establishing removal rules for infrequently used software
- Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits
Other
- Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
- 5+ years of hands-on experience in Software Asset Management (SAM) operations using ServiceNow SAM Pro (Yokohama or later)
- 5+ years of experience in enterprise software asset management
- Excellent written and verbal communication skills across platforms (e.g., SharePoint, Teams, email)
- Strong interpersonal skills with the ability to collaborate across departments and influence stakeholders on the value and impact of SAM practices
