Morningstar is seeking a skilled and experienced ServiceNow Developer to join their dynamic ServiceNow team in Corporate Systems to analyze requirements, design solutions, and implement enhancements to their ServiceNow instances, ensuring seamless integration with existing systems and business processes.
Requirements
- Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
- In-depth knowledge of ITIL processes and best practices for IT Service Management.
- ServiceNow Certified Application Developer (CAD) certification is highly desirable.
- Minimum 5 years of working experience as a ServiceNow Developer, preferably with ITSM, HRSD and/or ITAM modules.
- Strong analytical and problem-solving skills to design effective ITSM, HRSD and/or ITAM solutions.
- Understanding of Agile development methodologies is a plus.
- Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
Responsibilities
- ServiceNow Configuration and Development: Configure ServiceNow applications, modules, workflows, and interfaces to meet the organization's ITSM, HRSD, HAM and/or SAM requirements.
- Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
- Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
- Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
- Continuous Learning: Stay current with the latest ServiceNow features, tools, and best practices.
- Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
- Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
Other
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- We are not considering candidates who require sponsorship now or in the future.
- Trust-Based Time Off, 6-week Paid Sabbatical Program, 6-Week Paid Family Caregiving Leave, Competitive 8-24 Week Paid Parental Bonding Leave
