NeoGenomics is looking to improve patient care through exceptional work and become the world's leading cancer reference laboratory by leveraging ServiceNow solutions for enterprise-wide service delivery and operational efficiency.
Requirements
- At least 5 years of hands-on experience in ServiceNow platform administration, configuration, and scripting—including custom application development and module implementation
- At least 8 years of overall experience in an enterprise IT environment with a strong understanding of IT service management practices, systems integration, and the software development lifecycle (SDLC) required
- ServiceNow – Certified System Administrator (CSA) required
- Service Now - Certified Application Developer (CAD) required
- Possess advanced proficiency in JavaScript, GlideScript, and front-end technologies such as HTML/CSS with experience developing and consuming REST/SOAP web services
- Have a strong understanding of ServiceNow platform architecture including ACLs, data modeling, Workspaces, and Flow Designer
- Certified Implementation Specialist (ITSM, SPM, Discovery etc.) preferred
Responsibilities
- Lead the design, development, and enhancement of core ServiceNow modules including ITSM, Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and CMDB ensuring scalable and maintainable solutions
- Build and maintain a robust accurate CMDB aligned with the Common Service Data Model (CSDM) including data ingestion strategies CI class modeling relationship mapping and lifecycle management
- Collaborate with business stakeholders and cross-functional teams to gather and analyze requirements translating them into effective user-centric ServiceNow solutions
- Provide expert guidance to functional and administrative teams on ServiceNow architecture development best practices and platform governance
- Ensure compliance with ServiceNow development standards security policies and platform performance benchmarks
- Maintain strict adherence to GxP and SOX compliance requirements including audit readiness change controls and validation protocols for regulated environments
- Lead planning and execution of ServiceNow upgrades ensuring backward compatibility risk mitigation and minimal disruption to business operations
Other
- Bachelor’s degree in computer science or related field; or equivalent work experience required
- Work in Agile/Scrum environments contributing to iterative development cycles and cross-functional collaboration
- Mentor and provide technical leadership to junior developers and administrators fostering continuous learning and skill development
- Conduct peer code reviews and ensure accurate and comprehensive technical documentation is maintained across projects
- 16 days of paid time off plus holidays
