Rivian is seeking a Senior ServiceNow Technical Architect to design and implement ServiceNow solutions, ensuring efficient and effective IT service delivery.
Requirements
- Extensive experience (typically 8+ years) in ServiceNow platform administration, implementation, and application development.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Excellent coding skills in JavaScript, HTML, CSS, and other scripting languages.
- Proficient in ServiceNow platform configurations, workflows, and UI customization.
- Experience with ServiceNow app development, including creating custom applications and modules.
- Solid knowledge of Agile development methodologies and practices.
- Automation skills and familiarity with ServiceNow Orchestration, Workflow Automation, and Integration Hub.
Responsibilities
- ServiceNow Architecture and Configuration: Design and architect ServiceNow ITSM solutions based on business requirements. Configure and customize the ServiceNow platform to meet specific needs, including workflow design, data model configuration, UI customization, and integration with other systems.
- Application Development: Develop and customize ServiceNow applications using scripting and coding languages, such as JavaScript, HTML, CSS, and Glide API. Implement customizations, enhancements, and new functionalities to meet business requirements.
- ServiceNow Platform Administration: Oversee the administration and maintenance of the ServiceNow platform, including managing user roles, access controls, and system configurations. Ensure the platform is properly maintained, updated, and optimized for performance and scalability.
- Agile Development: Work in an Agile development environment, participating in sprint planning, daily stand-ups, and other Agile ceremonies. Collaborate with cross-functional teams to deliver high-quality solutions within the defined timelines.
- Automation and Process Improvement: Identify opportunities for process automation and improvement within the ITSM framework. Leverage ServiceNow's automation capabilities, such as workflow automation, orchestration, and integration, to streamline IT service delivery processes.
- Technical Leadership: Provide technical guidance and leadership in ServiceNow architecture, development, and best practices. Collaborate with other technical teams and stakeholders to ensure effective integration and alignment of ServiceNow with other systems and processes.
- Solution Design and Documentation: Collaborate with business stakeholders to gather requirements, define solution designs, and document technical specifications. Create detailed architectural diagrams, process flows, and system documentation to ensure clear understanding and successful implementation.
Other
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Ability to work in Atlanta, GA
- Must be eligible to work in the United States
- Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees
