1X is transitioning from research and development to full-scale manufacturing of advanced humanoid robots for household use and needs experienced Senior Robotics Technicians to support these operations, solve complex technical problems, and ensure efficient repair and remanufacturing processes.
Requirements
- Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.
- Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance.
- Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.
- Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability.
- Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.
- Contribute to the development of service documentation, repair manuals, and troubleshooting guides.
- Oversee daily lab operations, ensuring that workspaces, tools, and equipment are maintained, calibrated, clean, and organized to meet safety and operational standards.
Responsibilities
- Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.
- Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance.
- Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.
- Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability.
- Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.
- Contribute to the development of service documentation, repair manuals, and troubleshooting guides.
- Oversee daily lab operations, ensuring that workspaces, tools, and equipment are maintained, calibrated, clean, and organized to meet safety and operational standards.
Other
- Serve as the primary point of contact for on-shift service technicians, providing real-time guidance, technical support, and escalation management.
- Coordinate and enforce standardized work processes and service protocols, ensuring consistent execution of diagnostics, repairs, and remanufacturing activities.
- Lead by example in adhering to quality, safety, and operational procedures, and ensure team compliance with company policies during shift hours.
- Facilitate training and onboarding of new technicians, and coordinate continuous learning opportunities for the team to maintain high technical proficiency.
- Act as a liaison between the service technicians and the team lead, communicating shift progress, operational challenges, and resource needs.
