Edupoint Educational Systems needs to provide effective onsite and remote training on their Synergy Student Information System and related products to their customers and staff, ensuring successful training events with up-to-date product information.
Requirements
- Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems
- Understanding of relational databases
- Synergy Student Information Systems knowledge preferred
- Experience conducting technology training
- Experience working with web-based applications (IIS)
- Experience in a K-12 education environment is preferred
- Experience with developing training guides and materials
Responsibilities
- Maintain competency in all areas of the application as new features are added
- Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training
- Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials
- Promote the best practice guidelines for the training of Edupoint software
- Periodically, as needs arise, participate in Open SIS CRC ticket resolution
- Create, review and edit software documentation
- Attend or facilitate internal training sessions
Other
- Provide onsite and remote training on Synergy Student Information System and related products to Edupoint’s customers.
- Coordinate with department management to schedule and provide onsite and remote product training to Edupoint’s staff and clients.
- Administer webinar events or product demonstrations as part of their regular duties.
- Works as a team to create training plans and materials to ensure successful training events with the most up-to-date product information possible.
- Ability to travel extensively, 50-100% of working hours spent traveling
