The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site, acting as the liaison between the customer and TGW on all automation-related topics. The primary responsibility of this role is to build and maintain a high level of customer satisfaction.
Requirements
- Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.
- Strong proficiency in CMMS systems.
- Experience with PLC troubleshooting and use of programming, diagnostic, and troubleshooting tools preferred.
Responsibilities
- Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues.
- Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment.
- Drive incident management efforts.
- Ensure timely resolution of all issues and lead related root-cause analysis activities.
- Serve as onsite lead in all safety investigations, and implement corrective actions as required.
- Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues, and lessons learned.
Other
- Associate degree or Technical Certificate required. Bachelor's degree in engineering or equivalent experience preferred.
- Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment.
- Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
- Excellent communication skills and customer service skills.
- Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, etc).
- Ability to travel up to 15%.
