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Origami's Site Reliability Engineer is needed to improve the company's time to resolution and enhance overall site reliability and scalability. This role will also focus on identifying root causes of performance challenges in client implementations and implementing methods for tracking key performance metrics across clients.

Requirements

• 5+ years of proven experience in a Site Reliability Engineering role.
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C/.Net based web applications to identify bugs/performance challenges.

Responsibilities

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
• Drafts clear and insightful RCAs for customer delivery.
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations.
• Develops client-focused dashboards/alerts to proactively identify performance challenges.
• Monitors and continuously improves our time to resolution metrics.
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations.

Other

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Solid knowledge of SaaS operations
• Ability to succeed when facing ambiguity and differing levels of operational maturation
• Advanced written and verbal communication skills