ASM is looking for a Snr. Software Support Engineer to investigate, recreate, and troubleshoot software issues reported by customers and their demo lab, ensuring the smooth operation of semiconductor processing equipment hardware.
Requirements
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Preferred expertise in Python, TestComplete, Delphi, C, Team Foundation Server
- Experience with semiconductor equipment preferred
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
Responsibilities
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems.
- Able to triage mechanical, electrical, and software bugs.
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send to the developer.
Other
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
