Leidos' CIO Services team is seeking a Software Analyst to manage the lifecycle of software assets, ensuring compliance, cost optimization, and accurate software entitlement data using the ServiceNow SAM Pro platform.
Requirements
- Minimum 4 years of experience in Software Asset Management, with at least 2 years specifically using ServiceNow SAM Pro
- Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)
- ServiceNow Certifications and/or Training
- IAITAM Certifications
- Experience with cloud/SaaS license management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)
- Knowledge of complex licensing models – Oracle and Microsoft
- Understanding of CMDB and its relationship to software entitlements
Responsibilities
- Administer and configure ServiceNow SAM Pro to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management
- Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution , and terms of use, in relation to ServiceNow managed contracts.
- Perform software license reconciliation to compare entitlements against deployments and usage.
- Monitor software consumption and identify opportunities for license optimization and cost savings.
- Ensure data integrity by managing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring.
- Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting.
- Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyze system behavior, and troubleshoot defects.
Other
- Bachelor’s degree in information technology, Business, or a related field
- Outstanding communication and analytical skills
- Excellent critical thinking and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment
- U.S. Citizenship is required.
