Citizens Alliance Bank is looking to solve the problem of developing and supporting customization of their core banking system, as well as providing superior customer service and meeting the overall goals of the organization.
Requirements
- High School diploma or GED minimum
- Associates degree in related discipline preferred
- Continuing Education to maintain job knowledge and expertise
- Three to Five years of Banking Experience or equivalent experience
- Proficiency in Microsoft Office Suite
Responsibilities
- Assist with the lifecycle management of software applications, including planning, acquisition, testing, deployment, and maintenance.
- Develop subject matter expertise of our core banking solutions while mastering features and functionality of the modules.
- Assist with day-to-day oversight of the Employee Customer Service ticket system under the direction of the Core Application Manager.
- Work closely with all departments to troubleshoot problems.
- Assist with the management and control of permissions/authorities for all users in the organization for core and ancillary products.
- Assist with managing various system administrator duties for Bank’s vendor platforms and portals.
- Assist with the tracking and communication of all releases and enhancements.
Other
- Superior customer service and communication skills
- Meet and/or exceed Citizens Alliance Bank’s customer service levels as well as the over-all goals of the organization
- Regular attendance and punctuality when reporting to work
- Travel for trade and industry schools and seminars
- Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance
