Thayer Infrastructure Services is looking to solve the problem of providing technical assistance and troubleshooting for software applications to ensure users can effectively utilize the tools they rely on.
Requirements
- Strong understanding of computer hardware and software.
- Familiarity with common operating systems and software applications.
- Experience with troubleshooting and problem-solving techniques.
- Ability to learn new technologies quickly.
- ERP certification a plus, example NetSuite
- Construction Software certification a plus, example Procore
Responsibilities
- Diagnose and resolve software issues reported by users.
- Identify the root cause of problems and implement effective solutions.
- Document solutions and procedures for future reference.
- Provide technical assistance to users via phone, email, or chat.
- Guide users on how to use software applications and systems.
- Assist in the testing of new software releases and updates.
- Monitor software performance and identify areas for improvement.
Other
- Degree Management Information Systems or Business Administration or related field
- 3 plus years of experience in a Software Application Program Manager or similar role
- Excellent communication and negotiation skills
- Travel in the U.S. (5-15% as needed)
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
