The Apple Online Store, a multi-channel elite eCommerce platform, requires a support engineer to provide technical support to business and core engineering teams, and to gain deep technical knowledge and understanding of the eCommerce platform.
Requirements
- Coding knowledge in Java, Scala or frameworks related to Java
- Strong knowledge of PL/SQL
- Skills and experience in monitoring, alerting, fault analysis, and automation
- Knowledge NoSQL databases, Unix Shell Scripting
- Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool
- 4+ years of software engineering or application support experience in a large-scale environment
- Strong problem-solving and critical thinking skills to solve complex problems
Responsibilities
- Partner with engineering teams to prioritize and fix production defects
- Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
- Conduct RCA, log defects and partner with engineering team for prioritization
- Automation, maintain support documentation and debug sophisticated production issues
- Assess the need for production monitoring and alert setup
- Take knowledge transition from engineering teams for changes being rolled out in production
- Share on-call rotation with other team members to support apps and services in scope
Other
- BS degree and equivalent experience or higher in CS or related field
- Strong people skills with excellent written and verbal communication skills
- Ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology
- Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
- Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
