The Apple Online Store, a multi-channel elite eCommerce platform, requires technical support to resolve production defects and provide technical knowledge to business and core engineering teams.
Requirements
- Skills and experience in monitoring, alerting, fault analysis, and automation
- Knowledge NoSQL databases, Unix Shell Scripting
- Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool
- Coding knowledge in Java, Scala or frameworks related to Java
- Strong knowledge of PL/SQL
Responsibilities
- Partner with engineering teams to prioritize and fix production defects
- Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
- Share on-call rotation with other team members to support apps and services in scope
- Take knowledge transition from engineering teams for changes being rolled out in production
- Assess the need for production monitoring and alert setup
- Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
- Conduct RCA, log defects and partner with engineering team for prioritization
Other
- Strong people skills with excellent written and verbal communication skills
- Ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology
- 4+ years of software engineering or application support experience in a large-scale environment
- BS degree and equivalent experience or higher in CS or related field
- Strong problem-solving and critical thinking skills to solve complex problems
