Salesforce is partnering with Google Cloud to revolutionize CRM through advanced AI by integrating Google's Gemini AI models into Salesforce's Agentforce platform. The goal is to enable a full suite of Salesforce applications on Google Cloud Platform (GCP) and build a platform on GCP to enable agentic solutions on Salesforce.
Requirements
- Experience creating solution architecture of large-scale Observability platforms
- Experience architecting and designing systems for fault tolerance, scale-out approaches, and stability.
- Experience in one (and preferably more) of the following languages: Java, Python, or Go
- Experience working with AIOps or AI SRE related tooling to automate Incident resolutions
- Define service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality
- Should have experience using and running monitoring systems like Prometheus, Splunk, Grafana, Zipkin, OTEL or similar systems.
- Identify areas to improve service resiliency through techniques such as chaos engineering, performance/load testing, etc
Responsibilities
- Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies
- Architecting and implementing large scale Observability platforms
- Drive execution and delivery by collaborating with cross functional teams, architects, product owners and engineers
- Be technically involved and work closely with product owner, other architects and engineering teams to build the best in class services and systems at scale
- Present architecture vision to Executives, Architecture councils and to the community beyond Salesforce.
- Determine root-cause for all production level incidents and write corresponding high-quality RCA reports
- Contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp
Other
- Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience
- Outstanding written and oral communication skills, including experience presenting to executive leadership and handling sensitive, critical issues.
- Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve.
- Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption
- Service ownership experience of cloud based distributed services running at B2C scale
