Marriott International is looking to manage the full software lifecycle across Customer Engagement Centers (CECs) to ensure licensing compliance, track usage, manage entitlements, and optimize software investments.
Requirements
- Hands-on experience with ServiceNow SAM Pro or similar enterprise-grade Software Asset Management platforms.
- Strong familiarity with CMDB data structures, inventory alignment practices, and license reconciliation processes.
- Demonstrated experience with software licensing models (user-based, device-based, SaaS, concurrent, subscription, perpetual, etc.).
- Proven ability to interpret and enforce license agreements, entitlements, and software usage rights in compliance with vendor and internal policy.
- Excellent analytical skills, with an ability to derive insights from complex license usage and entitlement data.
- Industry certifications such as: Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM)
- Familiarity with FinOps principles and cloud/SaaS license optimization strategies.
Responsibilities
- Oversee the full lifecycle of software assets across CECs, including discovery, request validation, procurement alignment, deployment tracking, usage monitoring, true-up preparation, and retirement.
- Maintain governance over all software titles used by onsite, remote, and partner company agents within the call center environment.
- Configure and manage software entitlements, allocations, and license models within ServiceNow SAM Pro or equivalent platforms.
- Track license usage and validate alignment with entitlements across various user types (onsite, remote, partner).
- Identify unauthorized or unapproved software installs via periodic reviews and take corrective actions in coordination with Desktop Engineering or Security.
- Reconcile discovered software inventory against entitlement data and procurement records.
- Regularly review and update key metadata fields (user, department, location, status, assignment) to maintain CMDB accuracy.
Other
- Minimum of 5 years of experience in Software Asset Management, IT Procurement, Software Licensing, or related roles within a large enterprise or distributed IT environment.
- Experience supporting hybrid workforces, including oversight of remote users and third-party/partner agents.
- Strong communication and stakeholder engagement skills across technical, business, and vendor audiences.
- Bachelor’s degree in information technology, Business Administration, or a related field — or equivalent combination of education and work experience.
- Experience designing or optimizing software request and provisioning workflows in ServiceNow or similar platforms.
