Motorola Solutions is looking to hire a Configuration Analyst to modify software to meet user needs, monitor and troubleshoot product operations, and work closely with Implementation Consultants.
Requirements
- Basic understanding of software development processes and system configuration.
- Proficiency in troubleshooting and testing practices.
Responsibilities
- Collaborate with Implementation Consultants to configure Noggin software based on project deliverables, user stories, and acceptance criteria.
- Monitor and troubleshoot daily tasks, events, and system changes to ensure smooth operations.
- Reproduce, test, resolve, and document software bugs, defects, and issues.
- Evaluate current systems to identify and implement necessary updates or adjustments.
- Validate system changes by conducting thorough configuration testing.
- Stay updated on current technologies and technical advancements.
Other
- Write internal knowledge base articles and customer service materials.
- Train users on new system functionalities and provide ongoing support.
- Maintain accurate time tracking to meet an 80% billable target.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills for documentation and user training.
- Ability to work collaboratively in a team and manage multiple tasks effectively.
- Familiarity with time tracking tools and meeting billable hour requirements is a plus.
- Legal authorization to work in the U.S. indefinitely is required.
- Must be able to obtain background clearance as required by government customer.
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- 0+ years of software/technology support experience OR 2+ years of software/technology support experience
