Alpine is seeking to add a Software Support Specialist in the Minnesota region who will maintain and grow customer relationships by providing technical support, training, and consultation for Alpine’s proprietary software suite. The Software Support Specialist serves as a trusted advisor to component manufacturers, helping them optimize business operations, improve efficiency, and fully leverage Alpine’s software solutions.
Requirements
- Experience with truss design, component manufacturing, or related construction processes strongly preferred.
- Background in software implementation, consulting, or technical support preferred.
- Strong analytical and troubleshooting skills with a focus on customer satisfaction.
Responsibilities
- Provide technical support, training, and consultation for Alpine’s proprietary software suite.
- Provide software demonstrations, training, and technical assistance to end users.
- Evaluate plant operations and recommend software applications to increase productivity and streamline workflows.
- Manage technical implementation projects including software installation, configuration, and user training prior to transition to the Help Desk team.
- Serve as a regional software expert and escalation point for higher-level technical inquiries.
- Introduce customers to new features, releases, and best practices for using Alpine software.
Other
- Partner with customers within the assigned territory to maximize their use of Alpine software and improve business operations.
- Maintain existing customers and support new business opportunities by providing software demonstrations, training, and technical assistance to end users.
- Collaborate with Sales to support new account acquisition and successful onboarding.
- Build strong, long-term relationships with customer teams through regular communication and consultation.
- Partner cross-functionally with Sales, Development, and Product Management to relay market insights and customer feedback.
- Ability to travel regionally up to 70%.
- Valid driver’s license and good driving record required.
