ConnectWise is looking to hire a Software Consulting Specialist to evaluate the needs of new and existing clients as they learn ConnectWise software, ensuring they have the necessary support to become integrated with ConnectWise products.
Requirements
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Practical knowledge of applicable work area
- Experience with ConnectWise products
Responsibilities
- Assists and trains clients on ConnectWise solutions to solve for their needs
- Trains on selected products, services, processes, and procedures
- Monitors projects implementation plan in accordance with contract agreement to meet client expectation
- Researches, analyzes, and documents findings
- Coordinates all aspects of project implementation, working closely with the client and internal project team
- Assists with coaching/mentoring colleagues on products, processes, and industry
Other
- Provides support to cross-functional teams, with a high attention to detail
- May influence others within the Service & Support team through the explanation of facts, policies, and practices
- Manages the workflow/timeline with client start date, while continually updating notes
- Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables
- Effectively communicates to clients on project status
- Maintains key performance indicators and metrics provided by management
- Ability to work independently on projects and processes with general supervision
- Strong presentation, data analytics, and communication skills
- Ability to plan, organize, and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner
- Ability to easily convey large amounts of complex information
- Ability to use discretion, exercise good judgement, and maintain confidential information
- Bachelor’s degree in related field or equivalent business experience
- 2+ years of related experience
- Preferred: MBA and industry experience
- Remote or hybrid depending on location
- 0-10% travel may be required
