CentralReach is looking for a support team member to proactively identify and resolve technical and user issues with their ABA and IDD care software, ensuring customer satisfaction and efficient service delivery.
Requirements
- technical support and technical troubleshooting experience.
- EMR/EHR experience is highly preferred.
- Knowledge of healthcare compliance and HIPAA.
- Familiarity with the field of ABA is a plus.
- RBT or BCBA certification is not required, but also a plus.
Responsibilities
- Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
- Conduct technical product research for customers and respond via phone, email and our internal client support system.
- Accurately document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Meet targets set for response time, resolution time, and customer satisfaction.
Other
- proactive and show initiative
- exceptional communication skills
- strong background in customer service
- College degree and/or technical support and technical troubleshooting experience.
- 1+ years previous experience in customer service, IT, or other related fields.
