The University requires effective implementation, operation, and maintenance of its enterprise resource planning (ERP) system and associated applications, including integrations with the single sign-on (SSO) portal, to ensure optimal functionality and alignment with institutional goals, while also providing tailored solutions and technical support for ERP software.
Requirements
- Experience developing, designing, and writing SQL reports.
- Experience in object-oriented programming or web application development.
- Basic knowledge of Linux and Windows operating systems.
- Basic knowledge or current web application development methods and technologies.
- Experience in web application development.
- Experience building applications that use databases such as Oracle, MySQL/MariaDB, or Microsoft SQL Server.
- Knowledge or working experience with C-Sharp, PHP, SQL, Java, Javascript, Jquery, HTML, CSS, Shell Scripting, PL/SQL, JSON, XML, Grails, Groovy, RESTful API technologies, ASP/ASPX.
Responsibilities
- Provide advanced technical support and develop tailored solutions for ERP software, analyzing user requests to define change specifications and create comprehensive test cases.
- Collaborate with cross-functional teams and external vendors to address technical challenges, implement system enhancements, and ensure compatibility with third-party applications.
- Monitor system performance and user satisfaction, proactively identifying opportunities for improvement.
- Offer strategic guidance on the effective use of the University’s intranet, portal, and Banner environment.
- Leverage expertise in SQL, Node.js, C-Sharp, .NET, PHP, and other web development technologies to drive innovation and support organizational objectives.
- Provide technical support for Oracle, Banner, and third-party systems as assigned.
- Build reports, analytic dashboards, and automation to streamline business processes.
Other
- Bachelor’s degree from an accredited institution in Computer Science, Information Systems, or similar.
- Four years of related professional experience including at least three years of recent technical support work experience.
- Experience in an end-user support role.
- Ability to work outside normal work hours and be on call.
- Excellent communication, presentation, and writing skills.
