Revolutionize how a leading financial services firm delivers exceptional service by shaping the future of their digital workplace through expertise in service request management.
Requirements
- Deep understanding of service request management applications, with hands-on experience in development, customization, and integration. Experience with other ITSM tools is acceptable.
- Proficiency in coordinating development, customization, and integration within a service request platform environment.
- Experience troubleshooting request failures and performing root cause analysis.
- Solid technical skills, including exposure to relevant programming languages and development tools. Jira user experience is required.
- Proven ability to integrate service request applications with internal and third-party applications.
- Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.
- Experience gathering, analyzing, and documenting business requirements for service request solutions, aligning them with organizational objectives.
Responsibilities
- Spearhead the design, development, and implementation of service request applications, leveraging your expertise in customizing and integrating platforms with other enterprise systems.
- Ensure seamless integration with other enterprise systems and third-party applications to optimize data flow and operational efficiency.
- Customize modules, workflows, and user interfaces to enhance usability and meet specific business requirements, ensuring a user-centric design approach.
- Provide expert technical support and troubleshooting for service request applications, minimizing disruptions and ensuring business continuity. Root cause analysis experience is essential.
- Develop and maintain comprehensive technical documentation, including design specifications, testing plans, and user guides, facilitating knowledge sharing and future development.
- Collaborate closely with project managers, business analysts, and stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
- Continuously research and evaluate the latest advancements in IT service management and service request platforms to identify opportunities for process optimization and innovation.
Other
- Collaborate closely with project managers, business analysts, and stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
- Excellent verbal and written communication skills to collaborate with stakeholders and document technical processes clearly.
- Demonstrated ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Proven ability to assess existing business processes and workflows to identify areas for improvement and recommend solutions leveraging service request platform capabilities.
- Experience with Innovation Suite integration with Jira.
