Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond. As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale.
Requirements
- 5+ years of software engineering experience building large-scale distributed systems.
- Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework.
- Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch
- Have experience designing and maintaining RESTful APIs and backend microservices.
- Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques.
- Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache)
Responsibilities
- Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot
- Owning and optimizing critical service components across databases and messaging layers.
- Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.
- Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.
- Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.
- Triaging customer issues and contribute to long-term platform quality and performance.
- Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives.
Other
- Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.
- Have clear communication and collaboration skills with a focus on practical execution.
- BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience)
- Our structured hybrid approach is centered around our offices and remote work environments.
- Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
