Zoom is looking to solve the problem of building a seamless experience for support and sales teams to better serve customers through its next-generation cloud-based customer engagement platform, Zoom Contact Center.
Requirements
- Have excellent programming skills in Java, with solid experience in Spring Boot framework.
- Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch
- Have experience designing and maintaining RESTful APIs and backend microservices.
- Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques.
- Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache)
- Demonstrate experience building large-scale distributed systems.
- Familiarity with AWS services is a plus
Responsibilities
- Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot
- Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.
- Owning and optimizing critical service components across databases and messaging layers.
- Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.
- Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.
- Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.
- Triage customer issues and contribute to long-term platform quality and performance.
Other
- Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience)
- 5+ years of software engineering experience
- Clear communication and collaboration skills with a focus on practical execution
- Ability to work in a fast-paced, collaborative environment
- Location based compensation structure may apply
