Wilcore is seeking a Software Developer with expertise in Genesys Cloud Services to help design, build, and integrate the VA Voicebot platform with existing VA systems, focusing on developing robust, secure, and user-friendly conversational experiences while ensuring compliance with VA security and interoperability standards.
Requirements
- Proven experience developing solutions within Genesys Cloud Services, with a focus on IVR, chatbots, or voicebots.
- Strong understanding of conversational design and ability to translate user needs into intuitive call flows.
- Experience integrating Genesys solutions with external APIs, CRMs, and enterprise systems.
- Knowledge of authentication mechanisms (OAuth, SSO, SAML) and secure data handling practices.
- Familiarity with VA enterprise systems, APIs, and security policies (preferred).
- Proficiency with at least one programming or scripting language (JavaScript, Python, etc.) for integration and automation tasks.
- Strong problem-solving skills and ability to troubleshoot complex voice application issues.
Responsibilities
- You will develop and enhance the VA Voicebot within the Genesys Cloud platform, creating intuitive conversation flows and integrating them with other VA systems and data sources.
- You will implement secure authentication processes, protect sensitive data, and ensure compliance with VA standards and federal security requirements.
- As a Genesys subject matter expert, you will collaborate with other developers, integration engineers, and security teams to ensure high performance, scalability, and reliability of the Voicebot solution.
Other
- Must be a US Citizen and able to work domestically
- Must be able to attain low-level security clearance
- Bachelor’s degree
- Excellent communication and collaboration skills for working across engineering and program teams.
