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Software Development Delivery Operations Manager

Mimecast

$124,000 - $186,000
Sep 2, 2025
Lexington, MA, USA
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Mimecast is looking to solve the problem of driving project success and team efficiency by hiring a Delivery Resource Manager to oversee agile facilitation, resource management, and deployment planning.

Requirements

  • Certified Scrum Master (CSM) or SAFe Agile Certification preferred, with 2–3 years of experience in agile and/or waterfall environments.
  • Hands-on experience with Jira (admin-level), Microsoft Office tools, and Smartsheet.
  • Strong ability to make data-driven decisions and solve complex challenges.
  • Proven expertise in capacity planning and resource optimization.
  • Experience with agile methodologies
  • Experience with project management tools
  • Technical proficiency in Microsoft Office tools

Responsibilities

  • Project and Software Delivery Facilitation: Design, implement, and govern the end-to-end delivery process, blending Agile and Waterfall methodologies to manage software development lifecycles, build processes and methodologies leveraging data and insights, and ensure seamless, predictable high-quality software delivery.
  • Resource Management: Oversee IT capacity planning, optimize resource allocation, and ensure efficient utilization to meet project demands.
  • Delivery Management: Plan and execute deployment strategies, ensuring timely and smooth project deliveries while mitigating risks.
  • Data-Driven Decisions: Implement tracking tools and dashboards to analyze team velocity, resource utilization, and project performance for better forecasting.
  • Tool Optimization: Evaluate and recommend project management and agile tools to enhance productivity and transparency.
  • Cross-Team Collaboration: Act as a bridge between development, operations, and business stakeholders to align project goals and expectations.
  • Stakeholder Communication: Provide detailed status reports to senior leadership, highlighting progress, risks, and resource utilization.

Other

  • Minimum 5 years in project management, preferably in a technology-driven environment.
  • Demonstrated ability to coach and mentor teams in agile methodologies.
  • Excellent verbal and written communication skills for effective stakeholder engagement.
  • Ability to thrive in dynamic environments and manage shifting priorities.
  • Bachelor's degree or equivalent experience