Premera is looking to improve customers' lives by making healthcare work better through the development of enterprise software, specifically CRM capabilities in Microsoft Dynamics 365 customer service.
Requirements
- 5+ years of any D365 experience.
- Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
- Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
- Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
- Strong understanding of CRM user experience and designing for front-line support teams.
- Exposure to cloud solutions.
- Previous experience in an agile environment.
Responsibilities
- Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
- Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
- Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
- Optimize performance, usability, and automation for CSR call, chat, and email flows.
- Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
- Monitor, troubleshoot, and improve reliability and adoption of D365 features.
- Translate moderately complex system requirements into code using multiple programming languages and/or tools.
Other
- Bachelor’s Degree in Computer Science or Information Systems.
- Ability to work cross-functionally in agile or hybrid project environments.
- Good written and verbal communication skills and effective listening skills.
- Demonstrated ability to use technology to solve business problems.
- Desire and ability to continually improve technical skills.
