MSA Safety is looking to solve the problem of effectively documenting their software for end-users, ensuring clarity, standardization, and accessibility of information to support their mission of protecting people and assets.
Requirements
- Proficiency in the following applications: MadCap Central, MadCap Flare, Sharepoint
- Proficiency in HTML/CSS
- Familiarity with API documentation tools (e.g., Swagger, Postman) and developer documentation processes
- Basic understanding of programming concepts and languages (e.g., Python, JavaScript) is a plus
- 3 years or more creating software documentation for end users
Responsibilities
- Redesign and standardize software documentation for end users (including API documentation and Release Notes)
- Work with internal stakeholders like legal, software engineering, compliance, UX/UI teams, and marketing product managers to create and adapt quality guidelines based on business needs
- Gather, analyze, and acquire subject knowledge of products by collaborating with subject matter experts to acquire product samples and product knowledge to ensure thorough understanding of product usage
- Participate in product planning meetings, demos, and reviews to stay up-to-date on software features and enhancements
- Provide engineering teams with hands-on writing support from initial outline, and rough procedures, to final documentation
- Own and drive all Content Management System relevant process steps to support the creation of the multilingual language set
Other
- Passionate, motivated, and driven to make a difference
- Proven ability to identify opportunities for improvement (within team's span of control)
- Demonstrated ability to juggle multiple timelines/priorities
- Proactive and strong communication skills
- Proven ability to collaborate within a team environment, supporting others and asking for support, as needed
- Demonstrated ability to connect and network cross-functionally to understand key stakeholders by project.
- Bachelor's degree in Technical Writing, English, Communication, Information Systems, Software Development, or related field
- SCRUM Master Certification
