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Software Education Analyst

Lehigh Valley Health Network

Salary not specified
Oct 3, 2025
Center Valley, PA, US
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Lehigh Valley Health Network (LVHN) needs to design and develop effective training programs, particularly for their electronic health record (EHR) system, to ensure personnel are proficient and to address performance gaps, ultimately contributing to the delivery of the best health care possible.

Requirements

  • EPIC - EPIC Certification - State of Pennsylvania Upon Hire
  • Completes 6 weeks credentialed training program and demonstrates application proficiency and execution prior to receiving authorization to teach Epic curriculum. Completes EPIC certification in areas of responsibility within 1 year of start date (if multiple certifications are required a time frame will be established upon hire).
  • Knowledge of the instructional design life cycle and application of formal development practices to training projects.

Responsibilities

  • Designs centralized software orientation training for all levels of personnel using the electronic health record. Uses clinical, financial, and clerical applications.
  • Manages the complex electronic medical records software to create a comprehensive computer training environment.
  • Participates in analysis, design, development, implementation, and evaluation of software education programs for all levels and roles of personnel.
  • Takes ownership of assigned projects and manages the development process from beginning to end. Utilizes the elements of formal project management and the ADDIE design model to develop, implement, and evaluate educational programs.
  • Builds training scenarios for use by the network and trainers. Evaluates, plans, and executes thorough complete test scenarios of workflows using standard tools, software, and protocols.
  • Creates design documents showing the performance objectives, suggested sequence, and presentation of course content, timeframes, and customer touchpoints.
  • Ensures the instructional integrity of course development projects through systematic design and clear writing of scripts, narratives, and storyboards.

Other

  • Bachelor’s Degree in instructional design, computer science, education, or nursing or
  • Master’s Degree Must obtain masters degree within a designated timeframe as established with HR and management. Time frame not to exceed 5 years.
  • 7 years of experience in learning needs assessment, curriculum design, or delivery or experience teaching/working in a healthcare setting.
  • Ability to work effectively in a demanding and rapidly changing environment.
  • Excellent analytical skills.