Ent Credit Union is opening a new Service Center in Alamosa, Colorado and needs to hire Member Service Representatives (Tellers) to serve the community.
Requirements
- 6+ months of Customer Service experience in Financial Services or Retail Delivery. Required.
- 6+ months Sales experience. preferred.
- Member Relationship, Customer Service New Account, or equivalent training.
- 1+ year customer service experience in Financial Services or Retail Delivery, required, to include:
- 6+ months financial Services. Required.
- 6+ months Sales. Preferred.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Comfortable handling physical money with a high level of accuracy with members directly.
- Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
- Able to use 10-Key by touch is preferred.
Responsibilities
- Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
- Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
- Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
- Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Accountable for discovering and meeting member needs by consistently achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
- Further meeting needs through specialty training, such as lending, business banking, and business development.
- Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents and financial regulations including, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
Other
- We're looking for friendly, service-minded individuals.
- If you're passionate about helping people, looking for long-term career growth, and want to be part of something new and impactful, this is your chance to get in on the ground floor of our newest branch!
- Ent Credit Union exists to improve the financial quality of life of the people we serve.
- Enthusiastic attitude regarding helping our community.
- Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Professional and courteous communication skills are of critical importance.
- Requires 2 weeks of mandatory paid training.
