Zendesk is building a next-generation IT Asset Management (ITAM) solution and needs a Backend Software Engineer to help power the core Tasks and Approvals capabilities within this platform.
Requirements
- 3+ years of backend software development experience.
- Solid experience in Ruby on Rails or similar backend frameworks.
- Experience designing RESTful APIs and integrating with backend services.
- Familiarity with task lifecycle models, workflow orchestration, or approval logic systems.
- Knowledge of RDBMS systems like MySQL or Aurora.
- Familiarity with IT asset management, IT service management (ITSM), or enterprise workflow automation (preferred).
- Experience integrating platform components into domain-specific product teams (preferred).
Responsibilities
- Design and implement backend systems that bring robust, reusable task and approval functionality to ITAM workflows.
- Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.
- Collaborate with other ITAM engineers and the global Tasks & Approvals platform teams to extend core features for use in the ITAM domain.
- Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
- Build APIs and services that ensure extensibility, scalability, and security.
- Write clean, testable, maintainable code, and contribute to code reviews.
Other
- Strong communication and collaboration skills.
- Ability to work cross-functionally and translate product needs into technical implementation.
- Participate in agile ceremonies and team planning processes.
- Hybrid work arrangement with flexibility to work remotely for part of the week.
- Must attend local office for part of the week.
