SHAZAM is seeking to strengthen community financial institutions by ensuring millions of cardholders can seamlessly manage and move their money, and is looking for a Software Engineer to troubleshoot and solve complex production-level issues.
Requirements
- Proficiency in Python and C++
- Solid understanding of object-oriented programming principles.
- Strong analytical and problem-solving skills, especially in root cause analysis.
- Experience in electronic funds transfer (EFT) systems.
- Familiarity with POSIX-like systems and relational databases
- Exposure to Java, version control tools (Git, SVN), and CI/CD frameworks (Jenkins, Ansible).
Responsibilities
- Troubleshoot a wide range of production-level issues reported internally or by financial institutions, issuers, acquirers, or processors.
- Deliver timely and effective solutions within established SLAs, ensuring exceptional service for SHAZAM network participants.
- Collaborate with cross-functional teams to identify root causes and implement long-term fixes.
- Document issue resolutions and contribute to knowledge base articles to support continuous improvement.
Other
- Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences.
- Ability to thrive in a collaborative, team-oriented environment.
- Eagerness to learn new technologies and adapt to evolving systems.
- Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc.
- Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
