VideoAmp is seeking to implement and scale its API-first integrations with clients and partners, requiring a professional services engineer to facilitate this process and ensure clients can effectively leverage VideoAmp's solutions for media investment outcomes.
Requirements
- Strong programming skills in a range of technologies, languages, and standards, such as JVM languages (Java, Scala, GoLang etc.), SQL, REST, SOAP, Data Transformations, JSON, OpenAPI, and Python.
- Expertise in cloud platforms (AWS, GCP)
- Expertise in relational databases, such as Postgres, Snowflake
- Basic understanding of APIs and integration concepts (e.g., REST, JSON) through coursework, internships, or hands-on learning
- Exposure to cloud platforms (AWS, GCP) or programming languages (Golang, Java, Python etc.)
Responsibilities
- Learn the VideoAmp API suite to guide clients through integration processes and troubleshoot common issues
- Learn the relevant segments of the VideoAmp relational data model to be able troubleshoot problems
- Support the implementation of technical solutions that align with client needs and business objectives
- Document integration processes, client configurations, and technical learnings to contribute to team knowledge and efficiency
- Identify and work closely with internal teams to address gaps and deficiencies
- Collaborate with cross-functional teams, including Product, Engineering, and Client Success to ensure smooth implementation
- Serve as the main point of contact for clients during onboarding and integration, escalating complex issues to senior team members as needed
Other
- Remote US (EST)
- While leadership experience is not required, the ability to work effectively within a team and a strong desire to learn and grow are essential.
- Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders, as well as ask clarifying questions to develop technical requirements.
- Strong track record of collaboration with cross-functional teams in a dynamic environment
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
- Strong interest in technology and client-facing work, with the desire to grow into a technical account or solutions role
- Strong interpersonal and communication skills, with the ability to clearly interact with both technical and non-technical audiences
