Magna New Mobility is looking to advance and shape the future of mobility by creating integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century.
Requirements
- Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
- Experience working with cross-functional teams to resolve issues and improve products/services.
- Flexibility to adapt to new technologies, changes, and learning opportunities.
Responsibilities
- Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
- Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
- Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
- Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
- Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
- Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
- System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
Other
- 5 years of experience as a customer success engineer or in a customer-facing or support role.
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
- A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
- Travel requirement – 25%
- Regular / Permanent worker type
