Automation Anywhere is looking to solve complex, real-world challenges and make a meaningful impact for customers by sustaining and strengthening its core product operations, ensuring the ongoing stability, reliability, and performance of its platform.
Requirements
- Proficiency in both frontend and backend technologies
- Understanding of web application architecture, APIs, and databases
- Familiarity with observability and monitoring tools
- Ability to quickly learn new codebases and technical domains
- Experience with cloud platforms and distributed systems is a plus
- Understanding the needs of a Performance Oriented System and having worked on one
- Strong programming skills with experience debugging and fixing production code
Responsibilities
- Partnering with various customer facing teams to connect with customers and partners to gather detailed information about production issues, demonstrating empathy and technical acumen
- Quickly assessing situations to provide workarounds that unblock customers while permanent solutions are developed
- Investigating and diagnosing complex issues across the full stack using AI-powered observability tools and traditional debugging techniques
- Diving deep into codebases to identify root causes of production incidents
- Creating well-documented pull requests with fixes and route them to subject matter experts for expedited review
- Analyzing patterns in customer issues to identify opportunities for product improvements
- Contributing to building stronger observability and monitoring capabilities
Other
- Bachelor's Degree in Computer Science or similar field
- 2+ years of professional experience in full stack development
- Excellent communication skills with the ability to explain technical concepts to various audiences
- Strong sense of ownership and accountability for customer outcomes
- Empathy and patience when working with frustrated customers in high-pressure situations
