Pallet is building AI Agents to transform the $12 trillion logistics industry by automating complex logistics workflows for Fortune 500 companies and becoming the go-to answer for AI in logistics.
Requirements
Strong technical fluency with APIs, authentication, JSON schemas, logs, and integration patterns
Experience with automation or AI systems (browser automation, RPA, RAG/memory, LLM agents, voice interfaces, etc.)
Comfort building prototypes using Retool, Zapier, Make, Postman, or lightweight scripting
Node + TypeScript on Encore.dev
PostgreSQL
OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
Playwright
Responsibilities
Lead technical implementations for enterprise, Fortune 500 customers—from workflow mapping to AI Agent configuration to production launch
Design and run proofs of concept that demonstrate measurable improvements (accuracy, throughput, cycle time, error reduction)
Build lightweight automations and prototypes using tools like Retool, Zapier, Make, or scripts to validate value quickly
Integrate with customer systems (TMS, WMS, ERP, CRM, billing/settlements) using APIs, webhooks, and data schemas
Debug and troubleshoot production issues, partnering with our research team to address model behavior and system integration challenges
Act as the technical voice of the customer—relaying workflow pain points, edge cases, and feature gaps to the broader engineering team.
Be comfortable leaning in to build product features when they are necessary to get a customer live.
Other
2+ years as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or Technical Consultant—ideally in high-growth SaaS or AI
Excellent communication across technical and operational audiences—from dispatch teams to CTOs
Thrives in fast-moving, ambiguous environments with incomplete information
