Sierra is creating a platform to help businesses build better, more human customer experiences with AI. The job is to design and deliver production-grade AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
Requirements
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- Experience building or deploying AI/LLM systems in production
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
Responsibilities
- Design and deliver production-grade AI agents
- Build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
- Drive the Agent Development Life Cycle (ADLC)
- Build, tune, and evolve AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups
- Build the future of the platform
- Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
Other
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
