UPMC is looking to solve the problem of supporting the design, development, and maintenance of Cisco PCCE-based contact center solutions
Requirements
- PCCE Platform and Application Support
- Technical Troubleshooting and Infrastructure knowledge
- Deep knowledge of programming
- Basic understanding of the SDLC
- Experience with complex development environments, taking abstract concepts and ideas and formulating a detailed software deliverable
- Experience in developing on cross-functional systems
- Prior CISCO PCCE/UCCE
Responsibilities
- Supports the design, development, and maintenance of Cisco PCCE-based contact center solutions by assisting with configuration, scripting, troubleshooting, and integration tasks under the guidance of management and senior engineers
- Application Development Cycle - Show fundamental knowledge of application development cycle
- Security - Show fundamental knowledge and the ability to learn secure coding processes and writing, accessing, and following established security protocols
- Troubleshooting - Show the ability to resolve basic issues and offer input on issue resolution
- Quality - Follow established coding standards. Submit code for review and deliver quality, unit test code
- Design - Follow established design patterns and has awareness of user experience standards. Responsible for individual components of design
- Software Solutions - Develop, validate and implement software solutions based on customer requirements, Enterprise architecture standards and defined project designs
Other
- Typically has familiarity with the work through education or practical experience
- Highly driven and self-motivated to exceed expectations
- Ability to work independently and in a team-based environment
- Proficient in both oral and written communication
- Act 34
