Replicant is looking to solve the problem of making customer service both better and cheaper for a gigantic market of millions of potential customers by developing and optimizing backend services and infrastructure for their AI-powered voice and chat products.
Requirements
- 5+ years of backend software engineering experience in a SaaS environment
- Proven experience owning and shipping elegant, maintainable, continuously improving solutions that scale to millions of users
- Mastery of AI tools for writing, improving, debugging, and refactoring large code bases
- Mastery of Node.Js or Python deployed on a cloud platform (AWS, GCP, or Azure)
- Expertise in one or more of the following: Relational databases such as MySQL or PostgreSQL, and ORM tools such as TypeORM or Sequelize, Data engineering, CI/CD, LLM prompt engineering, integration of AI technology in production systems
- Strong communication skills that build trust with teammates and stakeholders
- History of raising the bar for great engineering in your teams, with strong collaboration skills favoring impact over process
Responsibilities
- Build new features powering millions of daily conversations on Replicant’s core AI voice and chat products, focusing on scalable, reliable backend services and infrastructure
- Refractor, optimize, and debug production systems balancing latency, cost, and user delight
- Continuously improve systems based on performance metrics and customer feedback
- Thoughtfully review code and architecture to maintain quality and mentor peers
- Champion best practices and design patterns, shaping a fast-moving culture focused on engineering excellence
- Participate in regular on-call rotations, monitoring live production systems and quickly resolving issues
- Support core product functions by designing and implementing scalable backend functionality, optimizing data structures, and refactoring business logic to improve performance and meet future needs
Other
- Strong communication skills that build trust with teammates and stakeholders
- History of raising the bar for great engineering in your teams, with strong collaboration skills favoring impact over process
- 5+ years of experience
- Ability to work in a distributed team
- Commitment to fostering an inclusive, diverse and equitable workplace
