CRC Contact Center Software Engineer that will be responsible for CRC Contact Center applications (AWS Connect). Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.
Requirements
- Strong proficiency in AWS services (Lambda, S3, DynamoDB, CloudFormation)
- Experience with contact center technologies and telephony systems
- Solid understanding of REST APIs, microservices, and event-driven architectures
Responsibilities
- Design and implement contact center solutions using Amazon Connect, Lambda, Lex, S3, and other AWS services.
- Develop and maintain custom contact flows, IVR systems, and routing profiles.
- Build and integrate APIs to connect Amazon Connect with internal systems and third-party platforms (e.g., CRMs).
- Integrate AWS Connect with enterprise systems using RESTful APIs and event-driven architectures
- Automate deployment and configuration using CI/CD tools (e.g., Jenkins, GitHub Actions, Terraform)
- Troubleshoot and resolve production issues related to call routing, latency, and system performance.
- Ensure secure access and data handling using IAM roles, encryption, and compliance best practices.
Other
- English (Required)
- 1st Shift (United States of America)
- Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
- Understanding of key business processes and competitive strategies related to the IT function
- Ability to plan and manage projects and solve complex problems by applying best practices
