Speakeasy aims to empower developers to build the future faster by providing tools to create exceptional API experiences. The Developer Success Engineer role is crucial for ensuring customers have a positive experience with Speakeasy's API products, addressing their technical challenges, and contributing to product improvement.
Requirements
- Be comfortable diving deep into the technical details of our customers’ APIs and SDKs.
- You may already be an expert in OpenAPI, or have built APIs or SDKs before in large teams.
- Topics you might be called on to discuss with customers include data serialization / deserialization, OAuth and authentication mechanisms.
- At a minimum, you have experience contributing to production code, are comfortable in a CLI, and are fluent in one or more of Typescript, Golang, and Python
Responsibilities
- You will be a primary owner of customer outcomes, whether that means providing help with a customer’s OpenAPI specification, advising on MCP implementation details, or flagging a customer for further deep-dive support
- As a company that improves Developer Joy and Experience, we care about crafting great documentation ourselves. You’ll shepherd and craft our documentation, tutorials and guides to ensure that users have a delightful self-service experience
- You’ll help scale our support process and tooling to support hundreds of enterprise customers and a rapidly growing community of freemium users. This could mean investigating how to use AI agents, putting in place processes and best practices for onboarding customers, or deciding on the best ways to manage our rapidly growing customer base
- Assist the team on feature releases, communication and managing migrations
- Be comfortable diving deep into the technical details of our customers’ APIs and SDKs.
- Topics you might be called on to discuss with customers include data serialization / deserialization, OAuth and authentication mechanisms.
- At a minimum, you have experience contributing to production code, are comfortable in a CLI, and are fluent in one or more of Typescript, Golang, and Python
Other
- Have a high degree of empathy for customers, and can transition rapidly from understanding their “big picture” goals as well as get into the weeds of specific technical roadblocks
- Have excellent communication and customer management skills — whether it's via Slack, email, video or anything else. You sweat the details — from Slack messages to customers, to creating easy-to-understand docs
- Use your customer learnings to influence the product roadmap and craft high-impact docs, usage guides, and examples that ensure constant improvement in the customer experience
- Understand that customer success is a critical part of how customers experience Speakeasy — and therefore a huge differentiator instead of simply a chore. You are energized by helping customers be successful with Speakeasy
- Be comfortable working in a fast-paced and ambiguous environment. Things change fast in a startup, there will always be more things to do than hours in the day, and we touch numerous parts of the product and customer experience — but you know how to prioritize, context switch, and work autonomously
