Orb is transforming how modern AI and software companies monetize at scale by providing next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage.
Requirements
- 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment.
- Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect.
- Comfortable diving into complex technical problems and turning ambiguous needs into working solutions.
- Versatile across the stack and eager to work with new technologies and domains.
- Frontend: Typescript + React + Tailwind CSS
- Backend: Python
- Datastores: PostgreSQL + Apache Druid+ Clickhouse
Responsibilities
- Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows.
- Build custom integrations or tooling to help customers succeed, then generalize those into core product features.
- Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights.
- Contribute across the stack to deliver high-quality product features and improve internal tooling.
- Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience.
- Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling.
Other
- We work in office 3 days/week in downtown San Francisco.
- Our values, customer centricity, minutes matter, run with it, and attention to detail shape how we work and grow as a team.
- Strong written and verbal communicator, able to clearly explain technical concepts to various audiences.
- Empathetic and user-focused—you care about building intuitive products that solve real problems.
- Motivated by impact and excited to see your work directly help customers succeed.
