Travelers is seeking a Software Engineer I (Salesforce) to join their Personal Insurance organization to grow and transform their Technology landscape.
Requirements
- Configure basic FSC insurance objects and understand relationships between Policy, Account, and Case records
- Set up fundamental Omni-Channel configurations including basic queues and routing rules for customer service
- Create and modify case record types and page layouts specific to different insurance lines of business
- Build simple flows for common insurance processes like policy inquiries and basic claims intake
- Understand insurance-specific validation rules and field dependencies
- Implement basic automation using Process Builder for routine insurance tasks
- Set up basic Salesforce Connect configurations for read-only access to external insurance data
Responsibilities
- Configure basic FSC insurance objects and understand relationships between Policy, Account, and Case records
- Set up fundamental Omni-Channel configurations including basic queues and routing rules for customer service
- Create and modify case record types and page layouts specific to different insurance lines of business
- Build simple flows for common insurance processes like policy inquiries and basic claims intake
- Understand insurance-specific validation rules and field dependencies
- Implement basic automation using Process Builder for routine insurance tasks
- Consume platform events in simple Apex triggers for policy and claims updates
Other
- Three years of programming/development experience preferred.
- Delivery - Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to tradeoff and negotiation discussions.
- Domain Expertise - Demonstrated track record of domain expertise including the ability to understand technical concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues and possess in-depth knowledge of immediate systems worked on.
- Problem Solving - Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them, recognize mistakes using them as learning opportunities and break down large problems into smaller, more manageable ones.
- Communication - Strong communication skills with the ability to clearly and concisely interact with team members, document work in a clear, easy to follow manner, collaborate well with team members, take in well-scoped requirements and ask the right questions to ensure clarification, seek out and receive constructive criticism well and listen when others are speaking.
