American Express is looking to build tools that support production systems for critical platforms, and is seeking an Engineer with AI/ML skillset to join the Mission Control tooling team to develop and operationalize these tools.
Requirements
- A proven hunger to learn new technologies and translate them into working software
- Managing distributed, scalable, secured, and highly-available platforms
- Understanding of cloud technologies such as Kubernetes, Openshift and Docker
- Experience with Docker, microservices and container based deployment and service orchestration using Kubernetes
- Hands on experience leveraging monitoring tools such as Splunk, ELK, Grafana and Dynatrace
- Solid knowledge of technologies such as J2EE, APIs, NodeJS and Vert.x
- Strong Python, Go, React, and SQL skills
Responsibilities
- You will be responsible for development and operational support of all Mission Control tools, including data driven web apps, integrations with Slack and other enterprise tools, and delivering features that make a measurable difference in event management.
- These solutions will leverage generative AI for some functionality.
- You will also be responsible for ensuring any production deployable code has all the necessary Alerts , necessary logging needed to debugging and work with operations to update runbook.
- You will be working with multiple teams to identify areas of improvement within the platform and build a solution to automate monitoring solutions for the next generation platform, technology and constant innovations to drive efficiencies.
- You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our applications.
- You will have an Agile mindset, strong DevOps alignment, and a will to continuously improve, both the platform and our ways of working.
- Experience and expertise in running LLMs in a local environment will be a big advantage, especially if you’re conversant in RAG techniques and integrating GenAI steps into larger process workflows.
Other
- 5+ years of relevant work experience along with Bachelor's degree in Computer Science Engineering or related field
- Ability to effectively communicate with internal and external business partners
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
