The Azure Customer Experience Platform (CXP) team's mission is to transform Microsoft Cloud customers into fans by analyzing and amplifying customer needs and driving the vision to improve Cloud quality, security, and reliability. The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale.
Requirements
- 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- Experiences in building, evaluating and optimizing AI models, experience with Prompt and Context Engineering.
- Software engineering experience including building and maintaining large-scale web applications.
- Proficient with high quality Software design, development experience with effective problem solving, and debugging skills.
- Creative problem-solving & analytical skills to drive keen insights and identification of opportunities combined with a “sense of urgency” to develop solutions.
- Understanding and knowledge about big data and writing queries with Kusto/KQL.
- A proven track record of shipping high quality products or solutions
Responsibilities
- Design, implement, verify, deploy, and maintain high-quality code using modern engineering practices and tools.
- Optimize, debug, and refactor code to improve performance and maintainability, and effectiveness.
- Works with appropriate stakeholders to determine user requirements for a feature.
- Collaborates with experienced engineers and mentors to translate ideas from research and design into production-grade systems.
- Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook.
- Contribute to the continuous improvement of the team's processes, practices, and culture.
- Learn and adopt new technologies and frameworks as needed.
Other
- Bachelor's Degree in Computer Science or related technical field OR equivalent experience
- 2+ years of experience working on cross-functional and/or cross-team projects.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team.
- Embraces and solves new technological challenges, deeply passionate about building effective software and continuously improving the development process, independent thinker and working collaboratively in a team environment.
