The Azure Customer Experience Platform (CXP) team's mission is to transform Microsoft Cloud customers into fans by analyzing and amplifying customer needs and driving the vision to improve Cloud quality, security, and reliability. The PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale.
Requirements
- coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 2+ years of experience working on cross-functional and/or cross-team projects.
- Experiences in building, evaluating and optimizing AI models, experience with Prompt and Context Engineering.
- Software engineering experience including building and maintaining large-scale web applications.
- Proficient with high quality Software design, development experience with effective problem solving, and debugging skills.
- Understanding and knowledge about big data and writing queries with Kusto/KQL.
- A proven track record of shipping high quality products or solutions
Responsibilities
- Design, implement, verify, deploy, and maintain high-quality code using modern engineering practices and tools.
- Optimize, debug, and refactor code to improve performance and maintainability, and effectiveness.
- Works with appropriate stakeholders to determine user requirements for a feature.
- Collaborates with experienced engineers and mentors to translate ideas from research and design into production-grade systems.
- Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook.
- Contribute to the continuous improvement of the team's processes, practices, and culture.
- Learn and adopt new technologies and frameworks as needed.
Other
- customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team
- thrilled about online services, cloud computing, and user experience, loves to work in an agile development team, embraces and solves new technological challenges, deeply passionate about building effective software and continuously improving the development process, independent thinker and working collaboratively in a team environment.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Creative problem-solving & analytical skills to drive keen insights and identification of opportunities combined with a “sense of urgency” to develop solutions.
- Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
