Microsoft Advertising is looking to build next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service, with a focus on AI innovation and Copilot experiences.
Requirements
- 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 2+ years of experience applying knowledge of cloud technologies (Azure preferred).
- Experience with large-scale systems and API design.
- Familiarity with CRM platforms and customer data models.
- Understanding of AI/ML concepts for workflow automation.
Responsibilities
- Design & Develop CRM Solutions: Customize and extend Dynamics 365 CRM for advertising workflows (Sales, Marketing, Case Management).
- Data Integration: Connect CRM with Ads systems, marketing automation tools, and reporting platforms (Power BI).
- AI-Enhanced Features: Support AI-first initiatives and automation capabilities within CRM systems to streamline workflows and improve seller efficiency.
- Ensure Quality & Compliance: Maintain data integrity, privacy compliance, and security standards.
Other
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Excellent collaboration and communication skills.
