Microsoft Dynamics 365 Contact Center is an AI-first solution designed to enable intelligent and highly scalable contact centers for large businesses. The Customer Experience Applications Team is building the next generation of these applications on Azure, integrating Dynamics 365, Office 365, and other Microsoft cloud services to deliver comprehensive and predictive application scenarios across all devices.
Requirements
- 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python.
- 2+ years of experience proven ability to deliver secure, compliant, and customer-focused solutions aligned with Zero Trust principles.
- 2+ years of experience coding, debugging, and problem-solving skills, with a focus on reliability, scalability and performance.
- Full Stack development experience, with the ability to design, build, and maintain both front-end and back-end systems end to end.
- Proficiency with React and modern front-end frameworks, coupled with experience in C-Sharp/.NET, Java, or Node.js for back-end services.
- Deep understanding of REST and gRPC for developing and debugging distributed systems and APIs.
- Experience building and managing infrastructure on Microsoft Azure, AWS, or Google Cloud.
Responsibilities
- Design and implement scalable, reliable, and observable services emphasizing performance, maintainability, and operational excellence.
- Troubleshoot and optimize reliability, performance, and monitoring across production systems to ensure high availability and quality.
- Use AI-assisted tools and modern development frameworks to increase engineering velocity and integrate intelligent capabilities into products.
- Contribute to engineering excellence through clean, maintainable code, design and code reviews, and technical mentorship.
- Develop top-in-class software components that are modular, secure, diagnosable, and reusable across the Dynamics 365 ecosystem.
- Design and implement Dynamics 365 solutions.
- Choose the right technical architecture.
Other
- Collaborate with Engineers, Product Managers, and Designers to plan, build, and deliver customer-focused features that drive measurable business impact.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Proven team player and collaborator, able to work effectively across time zones and diverse stakeholder groups.
- Demonstrated passion for software quality, engineering excellence, and delivering secure, scalable solutions.
