Microsoft Dynamics Customer Experience Applications Team is building the next generation of their Dynamics 365 Contact Center applications on Azure, aiming to deliver high value, complete, and predictive application scenarios across all devices and form factors. The goal is to enhance Dynamics 365 Customer Service by enabling instant customer engagement through various channels.
Requirements
- 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python.
- 2+ years of experience proven ability to deliver secure, compliant, and customer-focused solutions aligned with Zero Trust principles.
- 2+ years of experience coding, debugging, and problem-solving skills, with a focus on reliability, scalability and performance.
- Full Stack development experience, with the ability to design, build, and maintain both front-end and back-end systems end to end.
- Proficiency with React and modern front-end frameworks, coupled with experience in C-Sharp/.NET, Java, or Node.js for back-end services.
- Deep understanding of REST and gRPC for developing and debugging distributed systems and APIs.
- Experience building and managing infrastructure on Microsoft Azure, AWS, or Google Cloud.
Responsibilities
- Design and implement scalable, reliable, and observable services emphasizing performance, maintainability, and operational excellence.
- Troubleshoot and optimize reliability, performance, and monitoring across production systems to ensure high availability and quality.
- Use AI-assisted tools and modern development frameworks to increase engineering velocity and integrate intelligent capabilities into products.
- Contribute to engineering excellence through clean, maintainable code, design and code reviews, and technical mentorship.
- Develop top-in-class software components that are modular, secure, diagnosable, and reusable across the Dynamics 365 ecosystem.
- Design and implement Dynamics 365 solutions, choose the right technical architecture.
- Collaborate with business leaders and partners.
Other
- 3 days / week in-office
- Travel 0-25%
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Proven team player and collaborator, able to work effectively across time zones and diverse stakeholder groups.
